Frequently Asked Questions (FAQ) — Electronics & Robotics Store BD
Frequently Asked Questions (FAQ)
Everything you need to know about sourcing microcontrollers, robotics parts, sensors, and maker hardware from LogicAutomation Bangladesh.
1. Are your microcontrollers, ICs, and sensors 100% genuine?
Yes. We source original silicon, development boards (Raspberry Pi, Arduino, Espressif ESP32/ESP8266, STM32), and precision sensors directly from authorized manufacturers and vetted global distributors including Raspberry Pi Foundation, Espressif Systems, Waveshare, DFRobot, Pololu, and Creality. When a board is an open-source compatible clone (such as CH340 DIP/SMD Uno boards), it is clearly labeled in the product title and technical specifications table.
2. What payment methods do you accept?
We support two primary payment methods across Bangladesh: SSLCOMMERZ (for instant online payment via bKash, Nagad, Rocket, Upay, Visa, Mastercard, AMEX, and Internet Banking) and Cash on Delivery (COD) (pay cash to the courier rider when your parcel is delivered to your doorstep).
3. How fast do you deliver inside and outside Dhaka?
Orders placed before 3:00 PM are dispatched the same working day. Delivery takes 24–48 hours inside Dhaka Metro and 48–72 hours outside Dhaka across all 64 districts. Orders above ৳5,000 receive automatic Free Shipping.
4. Do you offer discounts for university students, thesis groups, and robotics clubs?
Yes! We actively support university thesis projects, robotics competitions, rover teams, and college science fairs across Bangladesh (BUET, DU, RUET, KUET, CUET, SUST, IUT, BRACU, NSU, AIUB, UIU, DIU, MIST, and more). Use our Institutional Quotation (RFQ) form for bulk project pricing.
5. What is your replacement and warranty policy for electronic modules?
All development boards, sensors, power supplies, and test instruments carry a 7-day replacement guarantee against Dead-on-Arrival (DOA) or manufacturing defects. Please keep the original ESD packaging and report any issue within 7 days of delivery with a brief video or multimeter reading. Components damaged by reverse polarity, over-voltage, short circuits, or improper soldering are not covered under warranty.
6. Do you provide datasheets, pinout diagrams, and technical support?
Every product detail page includes detailed electrical parameters (operating voltage, communication interface, logic level, and pinout specs) along with downloadable manufacturer PDF datasheets where applicable. Our engineering support team is also available via phone and email to assist with hardware compatibility questions.